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Vendor Agreement

Last updated: October 2026

This Vendor Agreement outlines the terms under which suppliers ("Vendors") provide products to be sold through the PakDropship platform.

1. Account Setup and Verification (KYC)

  • Vendors must provide valid business details, CNIC of the owner, and accurate bank/payment information.
  • A valid pickup address where couriers can collect parcels must be maintained.
  • Approval of the vendor account is subject to KYC verification by PakDropship administrators.

2. Product Listings and Inventory

  • Vendors are responsible for uploading accurate product details, images, weights, and wholesale pricing.
  • Products must be in stock if listed as available. Selling products that are out of stock will result in penalties.
  • PakDropship reserves the right to reject product listings that violate our Prohibited Products policy or lack sufficient quality.

3. Order Fulfillment and Shipping

  • Vendors must pack and prepare orders within 24 hours of receiving them on the dashboard.
  • All shipments are booked through PakDropship's integrated courier partner TCS. Vendors hand parcels over to the courier at the registered pickup address; pickups are scheduled automatically from that profile.
  • Pickup and return addresses must be complete, deliverable addresses — shop/house number, street and area. A shop or area name alone is treated as an invalid pickup point: failed collections and returns are the vendor's responsibility. Update your address from the profile tab and it syncs to the courier automatically.
  • Vendors are responsible for secure packaging. Fragile items must be packed to withstand courier transit and carry a physical FRAGILE sticker; fragile orders must also be marked fragile so the handling instruction reaches the courier.
  • Declared product value must be truthful. Parcels declared above PKR 5,000 require cargo insurance; until a parcel is confirmed insured, an uninsured high-value parcel is carried at the shipper's risk and the courier accepts no loss or damage liability for it.
  • Delivery is charged by weight slab — Rs. 180 up to 0.5 KG and Rs. 220 above 0.5 up to 3 KG, with one base fee whether the parcel is delivered or returned. Parcels above 3 KG need a quotation. See our Shipping Policy.
  • Weight discrepancy is applied automatically — the actual weight on the courier's scales will be charged.
  • Incorrect Product Dimensions/Weight: If a vendor adds incorrect product details (such as lower weight, length, or dimensions) and the courier charges additional fees or taxes as a result, the reseller will not pay this extra amount. The vendor will be held entirely responsible and the additional fee will be deducted from the vendor's account.

4. Financial Settlement

  • Vendors are paid the agreed wholesale price minus a platform fee of 5% of the wholesale value of the items shipped.
  • Settlement occurs after the order is successfully delivered to the customer and the courier remits funds to PakDropship (typically 3-7 business days). RTO orders are never settled — the goods simply come back to you.
  • Vendors are never shown the customer's COD amount or the reseller's margin; your statement reflects wholesale earnings only.
  • Vendors can request withdrawals from their wallet balance when the balance reaches the minimum amount of PKR 5,000.
  • Full breakdown is in our Payment Policy.

5. Returns and RTOs

  • RTO (Return to Origin): If a customer refuses delivery, the parcel will be returned to the vendor at no charge to the vendor. The vendor must accept the return and restock the item.
  • Defective Returns: If a product is returned due to a defect or incorrect item shipped by the vendor, the cost of the product and associated shipping/handling fees will be deducted from the vendor's wallet.

6. Termination

PakDropship may suspend or terminate a vendor account for consistent failure to fulfill orders, shipping counterfeit/prohibited items, or violating these terms.