PakDropshipPakDropship

Refund & Return Policy

Last updated: September 2026

1. General Return Guidelines

Since PakDropship operates a B2B platform connecting resellers and vendors, our return policy focuses on product quality issues. Returns are accepted under the following conditions:

  • The product received is damaged or defective.
  • The wrong product, size, or color was delivered.
  • The product is missing parts or accessories.

We do not accept returns for customer "change of mind." Resellers should communicate this policy to their customers.

2. Return Process for Resellers

If a customer receives a defective or incorrect item, the reseller must initiate the return process:

  1. Report Issue: Contact PakDropship Support via the dashboard chat within 3 days of delivery.
  2. Provide Evidence: Submit clear photos or a short video showing the defect, damage, or incorrect item, along with the flyer/packaging showing the AWB number.
  3. Approval: Admin will review the evidence with the vendor. If approved, a replacement or refund will be authorized.
  4. Collection: A reverse pickup will be arranged from the customer's address (if applicable), or the customer may be asked to discard the item.

3. Refund Settlement

  • If replacement is authorized: A new order will be created at zero cost to the reseller.
  • If refund is authorized: The wholesale cost + platform fees will be refunded to the reseller's wallet. If the profit was already settled, it will be reversed.
  • Vendor Liability: If the vendor shipped a defective/wrong product, the product cost and associated courier fees will be deducted from the vendor's wallet.

4. Non-Returnable Items

Unless damaged upon arrival, the following categories are generally not eligible for return:

  • Intimate apparel and undergarments.
  • Health, hygiene, and personal care items once opened.
  • Customized or personalized products.
  • Products explicitly marked as "Non-Returnable" on their catalog page.

5. Packaging Requirements

If a physical return is required, the item must be in its original packaging, unused, and with all tags, accessories, and manuals included. Items returned in damaged condition (not reported initially) may be rejected.

6. Courier Damages

If a product is damaged in transit by the courier (e.g., shattered fragile items), PakDropship will file a claim with the courier. Approval of these claims depends on the courier's investigation. Vendors must pack fragile items securely to qualify for courier claims.