Shipping Policy

Last updated: October 2026

1. Courier Partner

All parcels booked on PakDropship are handed over to TCS, our integrated delivery partner. TCS collects the parcel from the vendor's registered pickup address and delivers it to your customer on a Cash on Delivery basis. Every shipment carries an Air Waybill (AWB) number generated at the time of booking.

• Pickup is scheduled automatically from the vendor's registered pickup address on the courier's shipper profile.
• Undelivered parcels are returned to the vendor's registered return address.
• The reseller's store brand is printed on the parcel paperwork — the customer never sees PakDropship as the seller.

2. Shipping Rate Card

Delivery is charged by parcel weight slab. One base fee applies to a parcel whether it is delivered or returned — there is no separate return charge.

The exact amount for your parcel is always shown in the order preview at checkout, before you place the order.

3. COD Charge

Orders collected on Cash on Delivery carry a COD charge of 4% of the amount collected from the customer. It is quoted with the delivery fee at checkout and is charged only when the parcel is delivered and the cash is collected — a returned (RTO) parcel attracts no COD charge. The amount forwarded to the courier for collection is exactly the collect amount you entered; no tax is added on top of it.

4. Weight Policy & Volumetric Weight

The chargeable weight is the higher of the actual physical weight or the volumetric weight:

The weight recorded on the courier's own scale is final and is applied automatically. If a vendor lists a lower weight or smaller dimensions than the parcel actually is, the difference is billed to the vendor's account — never to the reseller.

5. Delivery Timelines

Estimated delivery times depend on the origin (vendor's city) and destination (customer's city):

• Same-City Delivery: 1-2 business days.
• Major Cities (Karachi, Lahore, Islamabad, etc.): 2-4 business days.
• Other Cities & Remote Areas: 3-6 business days.

Delivery times may be affected by extreme weather, public holidays, or unforeseen operational delays at the courier.

6. Vendor Fulfillment

Under our vendor-based fulfillment model, vendors pack the order and hand it over to the courier at the registered pickup point.

• Vendors must prepare orders within 24 hours of receiving them on their dashboard.
• The pickup address on the vendor's profile is what the courier rider navigates to — it must be a real, findable address (shop/house number, street, area).
• Fragile products must be marked fragile on the order and carry a physical FRAGILE sticker on the box.

7. Parcel Value & Insurance

Every booking declares a product value. Parcels with a declared value above PKR 5,000 require cargo insurance. Insurance cover is still being finalised with the courier; until a parcel is confirmed as insured, the courier accepts no loss or damage liability for a high-value parcel, and PakDropship cannot reimburse its full value beyond what the courier claim pays. Split high-value orders into multiple parcels under the limit, or contact support before shipping.

8. Cancellation

A booked shipment cannot be cancelled from the dashboard. Contact support immediately — a cancellation is only possible if the courier confirms it before the parcel is picked up or manifested. Once a parcel is in transit it completes the delivery cycle and returns through the normal RTO process.

9. Tracking Orders

Once the courier is booked, an AWB number is generated and saved on the order. Resellers and vendors can track the live status from their PakDropship dashboard, and customers can track using the AWB with the courier.

10. Failed Deliveries & RTO

TCS typically makes 2-3 delivery attempts. If all attempts fail, the parcel is marked Return to Origin (RTO) and sent back to the vendor's registered return address. See our RTO Policy for the charges and procedures.